At jack77, your privacy is not just a legal obligation — it is a responsibility we take seriously every day. Learn how we collect, use and protect your personal information as our valued player.
Jack77 ("we", "Platform") operates under a registered entity and is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy clearly explains how we handle your personal information — from the moment you first browse our website to when you become an active player.
We believe that trust is the foundation of the relationship between players and the platform. Without trust, nothing else matters. That is why we do not treat privacy as something done merely to satisfy legal requirements — we genuinely care about the security of every player's personal information who has entrusted jack77.
This policy applies to all users of the jack77 platform, including website visitors, prospective members in the registration process, active members, and former members whose data remains within the legally required retention period.
We only collect data that is necessary to operate the platform securely and provide you with the best gaming experience. The following is the information we collect:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, photo | KYC verification & fraud prevention |
| Contact Information | Phone number, email address | Communication & account verification |
| Financial Information | Bank account number, bank name, digital wallet | Deposit & withdrawal processing |
| Usage Data | Game logs, betting history, session duration | Responsible services & gaming |
| Technical Data | IP address, device type, browser, operating system | Security & fraud detection |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Platform functionality & UX improvements |
We collect this data through three main channels: information you provide directly during registration or while using the platform, data generated automatically as you use our services, and in limited cases, from authorized third-party sources such as payment providers for verification purposes.
Every piece of data we collect has a clear and lawful purpose. We do not process your data arbitrarily. The following are the primary purposes for which your data is used:
Your data security is our absolute priority. jack77 continuously invests in the latest security infrastructure to ensure your information is protected at every stage — from the moment it is sent to us through to where it is stored.
The technical security measures we employ include:
In terms of retention period, we retain your personal data for as long as your account remains active. After account closure, we continue to retain certain records for 7 years in line with Malaysia's financial and anti-money laundering legal requirements. After that period, data will be securely deleted or anonymised.
Jack77 does not sell, rent, or trade your personal data to any third party. This is our absolute commitment. However, there are limited situations where we need to share your information with specific parties in order to provide our services to you:
All third-party partners we work with are bound by data protection agreements that require them to handle your information at the same or higher security standard that we ourselves uphold.
Jack77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use four categories of cookies:
You can manage your cookie settings through your web browser settings. Disabling certain cookies may affect the functionality of some parts of the platform, but you will still be able to access our core services.
As a jack77 player and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights, which we fully respect:
You have the right to request a copy of all personal data we hold about you at any time.
If any data we hold about you is inaccurate or out of date, you may request an immediate correction.
You may request the deletion of your data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
Under certain circumstances, you may request that we restrict how we process your data.
The jack77 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process any personal data from children under the age of 18.
All applicants must declare their age during registration, and our KYC process will verify their actual age using official identity documents. If we discover that a minor's data has been collected without our knowledge, we will immediately delete that data and close the associated account with no refund.
Parents or guardians who suspect their underage child has registered on jack77 are requested to contact us immediately at [email protected] for immediate action.
In operating an integrated platform, a limited portion of your data may be processed or stored on servers located outside Malaysia — specifically for gaming operations and international payment processing purposes.
When your data is transferred outside Malaysia, we ensure protection equivalent to Malaysia's PDPA through the following measures:
Jack77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.
When we make significant changes to this policy, we will provide you with clear notice via:
For minor amendments that do not affect your fundamental rights, we may simply update the policy date without a separate notice. It is your responsibility to review this page from time to time. Continued use of the platform after amendments take effect will be considered acceptance of the updated terms.
If you have any questions, concerns or complaints regarding how jack77 handles your personal data, our team is ready to listen and assist you.
You may contact the jack77 Data Protection Officer (DPO) through the following channels:
We are committed to responding to all privacy-related inquiries within 14 working days. For cases requiring further investigation, we will keep you informed of the status and expected resolution timeline.
If you are not satisfied with how we handled your complaint after going through our internal channels, you have the right to file a complaint with Department of Personal Data Protection (JPDP) Malaysia as the responsible regulatory authority.
We do not just talk about security — we invest in the technology and processes that prove it every day.
All data transmitted between your device and jack77's servers is protected by 256-bit SSL encryption — the same level of security used by Malaysia's leading banks.
Jack77 operates in full compliance with Malaysia's Personal Data Protection Act 2010. Your rights as a data subject are recognised and respected unconditionally.
Your personal data has never been and will never be sold to any third party for marketing purposes. This is not merely a policy — it is a core value of jack77.
Our security systems are regularly audited by independent parties to ensure there are no vulnerabilities that could compromise your data. Audit findings are acted upon immediately.
Our systems monitor for suspicious activity around the clock, without interruption. Any threat to your data will be detected and addressed before it becomes a serious issue.
Jack77 has a dedicated Data Protection Officer (DPO) to handle all privacy-related enquiries and complaints within 14 business days.